Contact Us
May We Be of Assistance?
We hope your online experience with Crosse & Blackwell® products has been fun, simple and informative.
Many of your questions may have already been answered in our Frequently Asked Questions (FAQ).
For further assistance, please contact us online or in person. We will be happy to answer
your questions.
For General & Product Questions:
Call, write or fax:
Crosse & Blackwell
c/o
The J.M. Smucker Company
1 Strawberry Lane
Orrville, OH 44667-0280
1-888-643-7219
9AM-7PM EST, Monday-Friday
Fax: 1-330-684-6410
IDEA SUBMISSION POLICY
The J.M. Smucker Company always welcomes consumer feedback and appreciates your interest in sharing your thoughts with us. However, it is our Company policy not to accept or consider unsolicited ideas from outside the Company, including ideas for new or improved products or packaging, technologies, product names, or promotion or marketing strategies. Our research and technical staff continuously work to improve our products and
methods and develop new products. The development process for new items may continue for several years before being introduced to our customers.
Should you submit an idea to our Company, despite our policy, we will treat
the information as non-confidential and non-proprietary and our Company will be free to use the information for any purpose and will not be
obligated to return or acknowledge receipt of your submitted information.
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